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SHIPPING POLICY

At Birch & Co., we strive to provide a seamless shipping experience for our customers. We offer various shipping methods to ensure your orders reach you in a timely manner. Our packaging is carefully selected to protect the integrity of your products during transit. We are transparent about our shipping costs, which are calculated based on the delivery destination and the weight of the package.
 

We understand the importance of trust in online shopping, and we aim to build that trust by being straightforward with our shipping policy.
 

If you have any questions about our shipping methods or costs, feel free to reach out to our customer support team for assistance.

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Processing Time
Orders are typically processed within 2–4 business days from the date of purchase. Each order is packed with care to ensure your items arrive in perfect condition.

Shipping Rates & Estimates
Shipping rates are calculated at checkout based on your delivery location and the weight/size of your items.

Estimated Delivery Times

  • Hong Kong: 1–3 business days

  • Asia Pacific: 5–7 business days

  • International: 7–14 business days
    Please note: These are estimated delivery times. Actual delivery times may vary due to customs, courier delays, or seasonal volume.

 

Shipping Providers
We ship using trusted carriers including SF Express, DHL, and FedEx. Tracking details will be provided via email once your order has shipped.

 

Customs & Duties
International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in the item or shipping prices.

 

Shipping Address Accuracy
Please ensure your shipping address is accurate and complete. Birch & Co. is not responsible for delays or lost packages due to incorrect address details provided at checkout.

RETURN & EXCHANGE POLICY

Our priority at Birch & Co. is to ensure your satisfaction with every purchase. In the event that you change your mind or are dissatisfied with a product, we have a hassle-free return and exchange policy in place. This is our way of building trust and confidence in your shopping experience.


We want to make the process as simple as possible for you. If you need to initiate a return or exchange, please contact our customer support team. We will guide you through the process and assist you with any queries you may have.


Your trust and satisfaction are of the utmost importance to us, and we are committed to providing a positive shopping experience for all our customers.

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Eligibility
We accept returns for eligible items within 14 days of delivery. To qualify for a return:

  • The item must be unused, in original condition, and in original packaging.

  • Proof of purchase (order number or receipt) must be provided.

  • Custom-made, made-to-order, or personalized items are non-refundable unless defective.

 

How to Initiate a Return
To request a return, please contact us at [your support email] with:

  • Your order number

  • The item(s) you’d like to return

  • Reason for return (to help us improve)

 

We will provide return instructions and the appropriate return address.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • We recommend using a trackable shipping service.

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