Question 1

What kind of products does Birch & Co. offer?

Accepted Answer

A: We offer a curated selection of art prints, home décor, design objects, and lifestyle goods crafted by independent artists and makers. Each item is handpicked for its quality, originality, and design ethos.

Question 2

Are your products handmade or limited edition?

Accepted Answer

A: Many of our products are handmade, small-batch, or limited edition. We partner with independent creators to bring you items that are as unique as they are meaningful.

Question 3

Can I customize or personalize a product?

Accepted Answer

A: Some of our artists offer customization options (e.g., size, framing, color variants). If a product is customizable, you'll see those options on the product page. For special requests, feel free to contact us.

Question 4

Do you ship internationally?

Accepted Answer

A: Yes, we ship to most international locations. Shipping fees and estimated delivery times will be calculated at checkout based on your region.

Question 5

How long will it take to receive my order?

Accepted Answer

A: Orders are typically processed within 2–4 business days. Delivery times vary by location:
Hong Kong: 1–3 business days
Asia Pacific: 5–7 business days
International: 7–14 business days

Question 6

Which shipping providers do you use?

Accepted Answer

A: We primarily work with SF Express and international couriers like DHL or FedEx for global deliveries.

Question 7

Can I track my order?

Accepted Answer

A: Yes! Once your order ships, you'll receive an email with a tracking number so you can monitor its journey to you.

Question 8

What payment methods do you accept?

Accepted Answer

A: We accept major credit and debit cards (Visa, MasterCard, AMEX), , and local payment methods depending on your region.

Question 9

Is my payment information secure?

Accepted Answer

A: Absolutely. All transactions are encrypted and processed through secure payment gateways (like Stripe) to protect your information.

Question 10

What’s your return policy?

Accepted Answer

A: We accept returns within 14 days of delivery for eligible items in original condition. Please contact us before sending anything back. Customized or made-to-order items are non-returnable.

Question 11

Can I exchange an item?

Accepted Answer

A: If you received a damaged or incorrect item, we’ll replace it at no extra cost. For exchanges due to change of mind, shipping costs may apply.

Question 12

How do I start a return or exchange?

Accepted Answer

A: Simply email us at info@birchandco.store with your order number and the reason for your return or exchange. We'll guide you through the process.

Question 13

I’m an artist/maker — can I collaborate with Birch & Co.?

Accepted Answer

A: We'd love to hear from you! Please visit our Collaboration page or email us at [your collab email] with your portfolio or proposal.

Question 14

Do you use sustainable packaging?

Accepted Answer

A: Yes. Wherever possible, we use recyclable, compostable, or reusable packaging to minimize our environmental impact.

Question 15

Still Have Questions?

Accepted Answer

If you didn’t find what you were looking for, feel free to reach out to us at info@birchandco.store or send us a message via our Contact Page. We're happy to help!

FAQ

Frequently asked questions